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At this point, we know that the supply chain realm isn’t returning to how it was in 2019. “Covid-19, Port Congestion, and Equipment and Driver shortages have all culminated in delays at each point of the supply chain,” Lorrie Watts, Director […]
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Returned holiday gifts are a fact of life. Not every gift is going to be a winner. Even the most thoughtful family members and friends can end up gifting something they replace or send back for a gift card. Most […]
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Order handling is the heart of eCommerce fulfillment. ECommerce companies need an order handling process that’s efficient, cost-effective, fast, and accurate. To achieve that, you first need to understand the fulfillment process, then pick the right partners and tools. The […]
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For many people, home isn’t just a place to enjoy your afternoons. It has evolved to your office, your gym, and even your small business headquarters. With the need to leave your home diminishing, why not create your own post […]
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You’ve worked hard to differentiate yourself from the competition: You offer superb products and top-notch customer service coupled with exceptional order fulfillment. That all adds up to unbeatable value for your customer. But is your policy on eCommerce returns working […]
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ECommerce sales are growing, reaching roughly $768 billion in 2021, but that means eCommerce returns are also on the rise. Returns processing is an integral part of your eCommerce business. It’s essential to understand the process so you can manage it well. […]
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ECommerce can erase borders for sellers. But your online store is only open to the whole world if you have access to global fulfillment services. Because shipping to other countries can involve complex paperwork, it’s a good idea to work […]
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If you’ve lost a package, you’re not alone. In fact, according to research by Rensselaer Polytechnic Institute done in 2020, 1.7 million packages were stolen or lost every day in the U.S. Although it is unavoidable, you can take action […]
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As you operate your eCommerce business, you might look at ways to streamline your fulfillment needs or find ways to reduce fulfillment costs. Cross-docking is one option to help your eCommerce company do just that. Cross-docking, considered a just-in-time (JIT) […]
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Successful order fulfillment involves much more than shelves of neatly stacked products. There is an art and a science to pick and pack methods. Good inventory management and the right pick and pack software will help you ship orders with maximum speed […]
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Retail businesses are always looking for ways to save money and boost sales, but these can be rare finds. Even rarer are practices like omnichannel order management, which both cuts your costs and improves the customer experience enough to increase […]
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Two of the most frustrating phrases when waiting for a package delivery are “scheduled delivery pending” and “awaiting delivery scan.” These two status updates from carriers indicate that your package is moving, but something has interrupted its planned route. Ultimately, […]