Order fulfillment services & warehouse

An order fulfillment company built with passion & purpose

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Order fulfillment services contribute to your bottom line

Order fulfillment includes picking, packing, shipping, storage, and product return operations. With the right solution, your fulfillment and order processing can help drive revenue by supporting customer satisfaction and loyalty. That’s where Red Stag Fulfillment fits into the picture.

We’re an ecom fulfillment provider that provides strategic routing, personalized customer service, and accuracy guarantees for all your fulfillment needs.

Improve my order fulfillment
The Red Stag difference
Order fulfillment services & warehouse

Fulfillment and order processing don’t have to be so challenging

Red Stag Fulfillment’s order fulfillment solution allows you to deliver to your customers quickly and cost-effectively. We can deliver to 96% of the US within two days and stand behind guarantees you won’t find anywhere else in the industry.

For some brands, finding an ecommerce fulfillment provider can be challenging. Red Stag makes it easier to transform your fulfillment and order processing from a challenge to a strength.

An online order fulfillment solution for anywhere in the US

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Reach 96% of US homes within two days. Our strategically located warehouses make your order fulfillment logistics faster and more reliable.

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Salt Lake City, UT
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Knoxville, TN
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Red Stag Fulfillment’s warehouse fulfillment services are located strategically across the US, so the cost to ship orders to your customers may be drastically reduced.

Combined with shipping rate discounts & same-day fulfillment guarantees, our national fulfillment network is designed to improve your profitability while increasing your customers’ satisfaction.

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How technology improves order fulfillment

A fast and accurate ecommerce fulfillment provider is crucial to your company’s success. Every mis-pack or mis-shipment is money out of your pocket in the short term and possible damage to your company’s reputation in the long term.

At Red Stag, we understand the importance of your online order fulfillment solution getting it right the first time, every time. That’s why we’ve invested in technology to track every one of your items, from the moment it lands on the loading dock to the day it is packed and shipped.

How technology improves order fulfillment
100%
orders shipped on time
99.997%
orders shipped accurately
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Create a strong foundation with your order fulfillment solution

Let Red Stag handle your fulfillment and order processing.

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Track order fulfillment in real time

Time is money in eCommerce. You can’t afford to have your inventory sit in pallets for two weeks while your orders back up.

Red Stag’s powerful technology ensures that we can put your stock on our shelves the day after it arrives at our warehouse. That same technology allows us to offer a same-day fulfillment solution while keeping your shipping costs down.

Our up-to-the-minute reporting places the power of information in your hands so you can make smart decisions and stay nimble in the fast-paced world of eCommerce.

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Our guarantees

A promise
to you

We put our money where our business is. Red Stag Fulfillment offers a variety of industry-leading guarantees for order fulfillment and shipping. On the rare occasion we get something wrong, we fix it and pay you for the inconvenience.

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100% order accuracy
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Zero inventory shrinkage
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Fast inbound receiving
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Same day delivery
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Accurate pick, pack, & ship

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It should go without saying that you and your customers expect perfect fulfillment and order processing. Unfortunately, the average fulfillment company may have an order mis-pick rate of 4%, where one out of every 25 orders is wrong.

Red Stag Fulfillment, on the other hand, has an error rate of less than 0.02%, or just 1 out of more than 5,000 orders. Even with that performance level, we take it one step further.

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Red Stag Fulfillment stands alone in the industry when we say: If an order is shipped with the wrong item or the wrong number of items, not only will we fix the mistake, but you won’t pay for that shipment AND we’ll pay you $50 for the inconvenience.

100% inventory accuracy

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A key component in making sure your customers get what they want, when they want it, is to make sure the product is ready to pick when it’s ordered. Unfortunately, the industry average for inventory accuracy is only 98%. Said another way, if you have $1 million worth of inventory, the average ecom fulfillment provider will lose $20,000 worth of your product. You shouldn’t have to lose money because of fulfillment services’ mistakes.

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Red Stag Fulfillment stands alone in the industry when we say: If any of your inventory is damaged or missing after we receive it into our facility, we will pay you the wholesale cost of that item.

No more inventory lag

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In order to have inventory available to sell quickly, you need your warehouse fulfillment provider to receive products into the system as soon as they arrive. Some online order fulfillment services have a “we’ll receive it when we get to it” mentality when it comes to your products. That’s not us. We’ll get your inventory accurately unloaded right away.

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Red Stag Fulfillment stands alone in the industry when we say: When your shipment is unloaded in our facility, we’ll receive it accurately within two days, or we’ll pay you $50 for the inconvenience.

Same-day fulfillment

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Ecommerce is growing more competitive by the day. As competition grows, so do your customers’ expectations. You can’t afford to have a certain percentage of your orders shipping late. You and your customers expect more.

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Red Stag Fulfillment stands alone in the industry when we say: 100% of your orders will be shipped according to your chosen service level (Next Business Day, 3pm or 5pm cutoff), or else you don’t pay for that shipment, AND we’ll pay you $50 for the inconvenience.

Don't just take our word for it

See what customers say about our fulfillment and order processing

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We don’t have to worry about anything with RSF. We can’t ship our big, heavy D2C packages without them!

Lori Beds

Founder, CEO

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As a partner, I take them for granted now. That reliability - it’s one less thing to worry about.

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Owner, CEO

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Red Stag has been a part of our eCommerce story since we first sold online, and we’ve grown together.

The Original Oatly

Owner, CEO

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You’ll love having Red Stag Fulfillment as your fulfillment solution

Fill out our questionnaire to find out if Red Stag Fulfillment is the best order fulfillment provider for you. If you need help finding the right third-party logistics provider (3PL), give us a call. We’re happy to make a recommendation—even if it isn’t us.

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How fulfillment and order processing work

Are you struggling to optimize your fulfillment services? In this article, you’ll learn how an order fulfillment warehouse works, the technologies they use, and how they efficiently pick, pack, and ship your orders.

How fulfillment and order processing work
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What is order fulfillment?

Fulfillment is the process between receiving a customer’s order information and delivering their order.

Your order fulfillment logistics begin when the order information is routed to the warehouse or inventory storage facility. The product matching the order information on the invoice is then located and packaged for shipping.

Although the customer does not see any of the efforts behind the scenes, this is one of the biggest components of customer satisfaction. The order must be accurately packed and shipped in a timely manner so the package arrives exactly as the customer expects and on time.

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What happens at a fulfillment warehouse?

A fulfillment warehouse is a facility that specializes in inventory storage, picking products accurately, packaging for shipment, and handing off to a shipping provider. This laser focus on the fulfillment process itself allows fulfillment services to optimize their core competencies and execute masterfully.

The strategic advantages of partnering with fulfillment services extend beyond their ability to leverage these core competencies. Working with a centrally-located fulfillment center allows you to reach more of your customers in less time. The centralized distribution also allows for reduced shipping costs.

What happens at a fulfillment warehouse?
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How to choose fulfillment services

Warehouse locations matter

When deciding to transition your fulfillment order processing to a dedicated third party, you will want to evaluate them to ensure they can meet the needs of your business.

For example, if the majority of your customers are in a particular geographical location, it makes sense to work with a fulfillment center close to your customers. Also, if your product is fragile, over-sized, or requires additional care during packing and shipment, you will want to find a partner who can accommodate your needs.

Warehouse locations matter
Fulfillment provider receiving

Fulfillment provider receiving

Once you have vetted the fulfillment company that best meets the needs of your business, you can arrange to ship bulk inventory for storage and fulfillment.

When receiving inventory, your fulfillment warehouse typically relies on barcodes, including UPC, GCID, EAN, and ISBN codes to distinguish between various products. The fulfillment center will also tag the product’s location in the storage facility to easily find and package the product when your customer orders.

Third-party logistics

Third-party logistics

In order for a fulfillment center to integrate effectively into your company’s operations, there must be a process in place for customer orders to be directed to your fulfillment center.

Many fulfillment companies have the ability to integrate with major eCommerce platforms to immediately receive the order information from your customer’s purchase.

Most fulfillment companies also have other methods of communicating order information, such as single-order reporting or the option to upload multiple orders in CSV format.

Fulfillment services

Fulfillment services

The bread and butter of any fulfillment service is the ability to pick, pack, and ship the appropriate items in a timely manner.

When the order information arrives at the warehouse, the items need to be located and collected. Once gathered, the products will need to be packaged in a durable box with the necessary packing dunnage, secure tape, and shipping label. The finished package is then ready for pickup by a shipping provider.

Managing inventory

Managing inventory

Although you will no longer have direct oversight of your physical inventory, most fulfillment companies provide a digital dashboard allowing you to manage your inventory.

The dashboard is helpful to track daily, weekly, and monthly sales data and estimate when inventory levels will need to be replenished. The dashboard is also a great tool for managing damaged products and customer returns.

Return fulfillment services

Return fulfillment services

Production manufacturing inevitably has a small percentage of defective goods. Defects will likely be the basis for your return policy, and any additional guarantees will increase the volume of returns that need to be managed. Many fulfillment companies offer return management services to handle disposal or ship the defective product to you for review.

Fulfillment warehouse technology

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Fulfillment warehouse technology
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Ecommerce platform integration

Many fulfillment companies have built software solutions to seamlessly integrate with the platform you have chosen for your eCommerce business. This eliminates the need for you to monitor and report new orders as they come in, further reducing friction and time for you when managing the fulfillment process. Integrating your eCommerce store with your fulfillment partner is also great for handling returns and customer service issues pertaining to fulfillment and shipping.

Inventory and order tracking

As your business continues to grow, it is essential you stay on top of your inventory levels. This is why fulfillment services provide a tool that lets you track your stock level and helps predict when your inventory will be exhausted. This inventory management dashboard also typically allows you to review returns and damaged products and track products through the fulfillment and shipping process.

Scanners For SKU, Location

Fulfillment and order processing uses barcode scanners when receiving products to verify the correct item has been received and document where the product is stored.

This way, a product’s whereabouts in the warehouse will be known instantly when an order is placed. Modern fulfillment centers also employ mobile devices to communicate status updates of the product through the fulfillment process.

Choose the best 3PL you can

If you decide to partner with a 3PL for the first time, or if you are considering moving your operations to another fulfillment service, it’s important that you understand which partner can best serve your needs.