Kalyn Andrade had worked in the stockroom for the storied Top of the Rock in New York City’s Rockefeller Center, but that experience didn’t prepare him for working at Red Stag Fulfillment.
“I didn’t expect to do anything aside from picking orders,” he says. But, in the rapidly expanding fulfillment company, he was quickly tapped to become a trainer. “If Red Stag sees it in you, they will definitely call you out,” Andrade, who is now an Orientation Trainer, says.
Fulfillment work often gets a bad rap, but the truth about working in a fulfillment warehouse is different at different companies. Working at Red Stag Fulfillment, warehouse employees will fill many of the same roles as staff at an Amazon fulfillment warehouse, but their experiences couldn’t be more different. Here’s why warehouse workers love working at Red Stag Fulfillment.
Working at Red Stag Fulfillment: You can quit your gym membership
“It is a physically demanding role,” Recruiting Manager Kathryn Compeau says of work on the warehouse floor. So one of the first things Andrade tells new hires is, “Quit your gym membership.”
Most of the roles are physically demanding. Expect to be on your feet for most of your shift, lift heavy boxes, and stay in constant motion. At times, to meet RSF’s industry-leading fulfillment guarantees, teams will work overtime to get the day’s orders out the door.
“I tell the people the job isn’t easy. You’re going to sweat, and you’re going to work hard,” Andrade says. “But no matter how hard the day is, you’re going to have someone around you making the day better.”
People make jokes, check in with each other, and help each other out. New team members who are still in their 90-day probationary period wear green shirts instead of red, so they are easy to spot on the floor. Warehouse workers are busy, but people will stop to answer questions and help each other out.
“Every other department will come and help outbound at the end of the day if it’s overloaded,” Andrade says.
And the working environment makes that hard work worthwhile. Many warehouse roles working at Red Stag Fulfillment have a 4-day week with 10-hour shifts, giving people three days off to spend with family and enjoy other pursuits. For those who want to bring in extra cash, there’s often the opportunity to pick up additional shifts.
A different kind of warehouse
Compeau, who had previously worked in the nonprofit sector, immediately knew that working at Red Stag Fulfillment was different from other warehouses. “Something that drew me to the company when I interviewed and walked through the warehouse is the commitment to every person in the company,” she says. “Everyone has value and is important.”
The physical space also sets RSF apart. “We have a great attention to detail as to the cleanliness of our space,” she says. That commitment to creating a pleasant workspace is part of Red Stag’s goal of creating an excellent fulfillment company.
Working at Red Stag Fulfillment isn’t like some stories you might have heard about warehouse work, with high quotas and no breaks. Floor workers get two breaks plus a lunch break. And, during those lunch breaks, workers often have the option to get food from one of the food trucks that visit the warehouses to enjoy some of Knoxville’s and Salt Lake City’s excellent local cuisine.
“We very much have an attitude of ownership,” Compeau says. No one is going to hover over you and tell you not to take bathroom breaks. “We expect you to come in and do your job and do it well.”
“Leadership here comes from the eCommerce business, so they know how much of our value is out there on the warehouse floor—not in the product but in the people,” Compeau says. “The business is built on the people on the warehouse floor, and our people are what make us different.”
“There is this culture of positivity and encouragement,” she says. “People have genuine relationships with their coworkers. You’re not just a number.”
Andrade adds, “The people on the floor love the company. They feel the love from the leads.”
RSF’s four core values
When asked what makes working at Red Stag Fulfillment different from other warehouses, Andrade doesn’t hesitate. “For sure, our core values,” he says.
RSF’s four core values guide everyone from the newest hire to the CEO. “That’s what is so meaningful,” Andrade says. “We show people how to live at Red Stag.”
Act like you own it
“We act like we own the products in the warehouse,” Andrade says. It’s part of RSF’s commitment to treating every client’s business with the same care as if it were our own.
Sweat the small stuff
“Avalanches come from snowballs,” Andrade says. “One small snowball can cause an avalanche, and the next thing you know, everything is covered with snow.” RSF’s accuracy guarantees are what set it apart from other fulfillment companies, so everyone sweats the small stuff. That way, minor mistakes don’t turn into big headaches.
Bring a positive attitude to work
“On the floor, you’ve got to have a positive attitude,” Andrade says.
That positivity could be one reason why RSF has a much lower turnover rate than most fulfillment warehouses. In 2020, less than 5% of workers who passed probation left the company.
Treat everyone with dignity and respect
The fourth core value is the most critical to Andrade. RSF employs people from diverse backgrounds, and creating a respectful work environment across differences in age, gender, sexual orientation, and life experience is vital.
“Treating everyone with dignity and respect is something that doesn’t happen at other warehouses,” he says. That makes working at Red Stag Fulfillment special.
Promoting from within
In a little over a year since he started working at Red Stag Fulfillment, Andrade has been promoted twice, and he now runs three-day orientations for new hires.
“I moved up into the roles that I did because of my communication with everyone on the floor,” he says. “I love helping people.”
Andrade also advanced because of RSF’s policy of promoting from within. The company posts job openings internally for a couple of weeks before advertising elsewhere and prioritizes internal applicants whenever possible.
“It’s cool to see some of our current leadership who have started on the floor and worked their way up,” Compeau says. For example, the General Manager at the 3PL’s Knoxville site started as a picker/packer, and the Operations Manager in Salt Lake City began by working the floor in Knoxville.
In RSF’s warehouses, workers get encouragement to grow and advance. If you have ambition and a passion for the four core values, working at Red Stag Fulfillment could be the start of a rewarding supply chain career.
“Look to progress,” Andrade says. “Don’t just come to Red Stag and get comfortable.”
Benefits of working at Red Stag Fulfillment
Working at Red Stag Fulfillment comes with intangible benefits, like a family atmosphere, but the company offers excellent tangible benefits as well. Here are just a few:
- Start accruing PTO during your 90-day probation.
- Get awarded 40 additional PTO hours the day you finish probation.
- RSF pays 100% of your health benefits, starting the day you begin your formal employment.
- There are many opportunities to earn bonuses, including for error-free fulfillment and for catching and fixing errors. RSF’s generous bonuses are just one reason we have a lower error rate than most of the fulfillment industry.
- Bonuses for working on holidays.
The company also has occasional barbecues, brings in lunch for people who work on holidays, and provides fun activities for breaks like cornhole and frisbees. Everybody knows each other here. We see each other all the time,” Andrade says. That gives working at Red Stag Fulfillment a family feel.
And, of course, there’s the swag. Everyone gets a set of Red Stag Fulfillment’s emblematic company shirts. That shows you’ve joined The Herd.
Do you have what it takes to join The Herd?
Red Stag Fulfillment is a top-rated 3PL because we have the best staff—and we listen to them.
“Most of the best ideas we have come from people on the floor. They tell us how things could be more efficient and safer,” Compeau says. “If you have an idea, we want you to bring it to your manager. Everyone’s voice is heard.”
If you want to work for a company where your hard work will be recognized and rewarded, you might be ready to join the Red Stag Fulfillment Herd.
Andrade has a final word about his experience working at Red Stag Fulfillment: “It’s just been a great experience for me overall.”