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Working with Red Stag Fulfillment
What Our Customers' Customers Say
We’ve been with Red Stag for three years now and our experience has been fantastic. Our company worked with 3 other fulfillment companies before finally moving to Red Stag. Red Stag is the only 3PL to care as much about our company as we do. Their operational efficiency and accuracy is only surpassed by their customer service. When they say 100% accurate they mean it!
Chris and the team have exceeded our expectations from the very beginning. We have used Red Stag as our benchmark when looking for fulfillment providers in other parts of the world. Highly recommended!
We moved to Red Stag from another fulfillment company on the East Coast and we have been extremely satisfied with the level of service and support so far. Our customer complaints went to near zero, and what used to take several hours of our time every day is now down to a minimum. Because of their background in ecommerce, they also helped us streamline our own procedures and introduction of new SKU's
We've been with Red Stag Fulfillment for a few years now and they've been a large part of our success helping us to focus on marketing and other areas of our business. Their accuracy percentage has been top notch which helps support our premium marketing message. Of importance, RSF understands total costs so while their up front costs aren't the cheapest once you factor the costs we previously spent on damage, a lack of inventory accuracy creating a bad PR image, and a lack of package consolidation for multiple item orders they are actually one of the best values in the market.
Kellyco, a family owned business recently celebrated its 60th year in retail. During those years we internally managed all aspects of the company operations, including inventory, warehousing and fulfillment. Trusting another company to handle this task was not one I took lightly. I searched for a competent and trustworthy Third Party Fulfillment partner for three years before being introduced to Red Stag. I knew after our first meeting there was something different about this company and the team running it. Their attention to detail and desire to manage our expectations started before we even signed our agreement.
Red Stag is very easy to do business with and has made logistics much less of a hassle for our small business. Prices are very competitive and service standards are very high. They're continuing to add more options and capabilities to address more of our business needs. Only downside is that you're limited to FedEx (including SmartPost) offerings for shipping parcels/packages.