Order Fulfillment Guarantees

Exacting processes, exceptional people, and impeccable performance.

Those are some reasons that we think you should choose Red Stag Fulfillment as your fulfillment partner. But don’t take our word for it. Take a look at what we have to offer and see for yourself if it’s what your business needs.

Receiving Inventory

As far as we can tell, in order to sell products, you need to have them physically available to sell (sorry for the sarcasm). In order to have them available to sell, you need to receive them into the system quickly and accurately when they arrive at our fulfillment center. Some fulfillment companies have a “we’ll receive it when we get to it” mentality when it comes to your products. Not us.

Arrow Red Stag Fulfillment stands alone in the industry when we say: When your shipment is unloaded in our facility, we’ll receive it accurately within 2 days or we’ll pay you $50 for the inconvenience.

Inventory Accuracy

A key component in making sure your customers get what they want, when they want it, is to make sure the product is ready to pick when it’s ordered. Unfortunately, the industry average for inventory accuracy is only 98%. Said another way, if you have $1 million worth of inventory, the average fulfillment company will lose $20,000 worth of your product. You shouldn’t have to lose money because of their mistakes.

Arrow Red Stag Fulfillment stands alone in the industry when we say: If any of your inventory is damaged or missing after we receive it into our facility, we will pay you the wholesale cost of that item.

Order Processing

The marketplace is getting more competitive by the day. As competition grows, so do your customers’ expectations. You can’t afford to have a certain percentage of your orders not ship on time. You and your customers expect more.

Arrow Red Stag Fulfillment stands alone in the industry when we say: 100% of your orders will be shipped according to your chosen service level (Next Business Day, 3:00 pm or 5:00 pm cutoff), or else you don’t pay for that shipment AND we’ll pay you $50 for the inconvenience.

Order Accuracy

It should go without saying that you and your customers expect to receive what they ordered. Unfortunately, the average fulfillment company can have an order mis-pick rate of 4%, where one out of every 25 orders is wrong. Red Stag Fulfillment, on the other hand, has an error rate of less than 0.02%, or just 1 out of more than 5,000 orders. Even with that performance level, we take it one step further.

Arrow Red Stag Fulfillment stands alone in the industry when we say: If an order is shipped with the wrong item or wrong number of items, not only will we fix the mistake, but you don’t pay for that shipment AND we’ll pay you $50 for the inconvenience.

Your future business partners

Red Stag Fulfillment was the creation of two entrepreneurs who were successfully running several e-retail businesses, but they couldn't find a fulfillment company that provided the service level and quality they expected and demanded. As their businesses grew from shipping a couple orders a week out of their own garage to shipping thousands of orders a day through a third-party fulfillment provider, their promise to their customers didn’t change.

Unfortunately, the service level they were receiving from their providers couldn’t keep up. After trying three separate fulfillment providers, and researching dozens of others, they soon realized there wasn’t anyone out there that could provide the level of quality and dependability they wanted. Thus, Red Stag Fulfillment was born.

"The Herd"

Exceptional customer service starts with these guys. Red Stag Fulfillment would be nothing but a nice warehouse and fancy technology without The Herd. Red Stag Fulfillment can deliver the quality you demand, and stand by the guarantees we offer, because of the pride and commitment to excellence each and every member of The Herd takes in their job. When you partner with Red Stag Fulfillment and start getting emails praising your fast and accurate on-time delivery and quality packaging, feel free to swing by the warehouse and give The Herd a collective pat on the back.

RSF team

Fast & Affordable Shipping

Your customers have ordered what they want and we’ve picked it quickly and accurately. Now it’s time to get it to them fast... preferably within just 2-3 days using cost-effective ground shipping. Due to our relationship with the carriers, and our multiple service levels that offer same-day order processing as late as 5:00 pm EST, that won’t be a problem.

Red Stag Warehouses map
Salt Lake City, UT
West Coast Fulfillment Center Operational
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Knoxville, TN
East Coast Fulfillment Center Operational
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Don't forget, due to our shipping volume and those relationships with the carriers referenced above, we can also save you quite a bit of money on those shipping rates for your orders. Fast and affordable. Who said you can't have the best of both worlds?

Security & Backup

We don’t play around when it comes to maintaining the safety and security of our facility and systems, as well as our products. From a state-of-the-art security system with multiple redundancies to full background checks of all of our employees, we’ve got you covered in more ways than one.

Professional and clean warehouse environment with uniformed employees that have passed full background checks.
State-of-the-art, 24-hour security system that monitors and records every part of the facility, inside and outside, complete with multiple power sources for backup.
Secured server room with multiple backup power sources and independent climate control.
Backup generator for facility power.
Website hosting service provider with 100% uptime track record.
Metal detectors at all ingress and egress locations. User-specific, permission-based login to business account information.
Individualized access control system with on-site management.
Off-site data servers with access via multiple backup service providers.
Secure Fulfillment Warehouse

But wait, there's more!

Actually there's less... cost that is.

At Red Stag Fulfillment, our ethos is to elevate expectations by pursuing perfection. This straightforward, transparent, and focused approach means we're upfront from the start, with no hidden fees or long-term contracts designed to nickel and dime you or lock you into using our services. If we're not performing to your expectations, you should be able to leave us for a better third party logistics provider.

  • No Long-Term Contracts
  • No SKU Management Fees
  • No Setup Fees
  • No Account Management Fees
  • No Hidden Fees

Reliable. Secure. Fast… and we’ll prove it.

At Red Stag Fulfillment, we believe actions speak louder than words. Give us the opportunity to show you what we can do for your growing business and we think you’ll like what you see.
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