The Herd

Fulfillment is a people-focused industry, and Red Stag is proud to encourage, support, and celebrate our people, “The Herd.” From port to porch, our experts have you covered.

The Herd

Red Stag Fulfillment: Born from ECommerce to Serve ECommerce

The 2012 holiday season was rough for the eCommerce entrepreneurs who conceived and founded Red Stag Fulfillment.

Our founders started, as many eCommerce business owners do, by shipping orders themselves and storing merchandise in a garage. With success came growth, and they outsourced their fulfillment to a third-party logistics provider.

Their 2012 holiday sales were excellent, setting another growth milestone for their budding enterprise. But that season turned into a disaster when the 3PL couldn’t ship their orders on time. So customers didn’t get orders in time for holiday gifts, and the forward trajectory of their eCommerce business slowed to a crawl.

When Red Stag’s founders arrived at the fulfillment warehouse to pick and pack orders and try to salvage their holiday sales, they found a space strewn with trash and demoralized employees who didn’t take pride in their work. The founders realized that excellent fulfillment was crucial to their success and knew there must be a better way. So, the next year, they started a 3PL.

Red Stag Fulfillment is the better way to do fulfillment.

Our company centers on the success of our clients because our business thrives if your business thrives. Our founders infused Red Stag with an entrepreneurial spirit that inspires our drive for excellence. We treat our staff with respect and dignity, because their drive and ingenuity are critical to meeting our high standards of service.

In less than a decade, Red Stag Fulfillment has grown from an aspiration to fill a need in the fulfillment industry to one of that industry’s leading 3PLs, repeatedly acknowledged as a top fulfillment company for heavy, bulky, and high-value products.

Red Stag Fulfillment was created by eCommerce entrepreneurs to help eCommerce companies achieve greatness.

Our core values

We’re Here To Build Something Great

Red Stag Fulfillment has five core values that drive our behavior and inform how we build teams and lasting partnerships. They guide everything we do, and you’ll feel them in every email we send, how we treat your business, and how we encourage workers in the warehouse. This is who we are.

We Act Like We Own It

Herd members take ownership of our jobs and the equipment and processes needed to complete that work. From maintaining a forklift and taking care of a workstation to picking up the phone and troubleshooting an inbound container, we take pride in mastering all parts of our work and stepping up to any challenge that arises.

We Sweat The Small Stuff

We’re a detailed-oriented team that focuses on getting every aspect of the job done right. Every task deserves to be taken seriously and done to the best of our ability. Getting the little things correct ensures we take care of our people and partners.

We Have Positive Attitudes

The best work is done by people who are happy and excited to be here. Red Stag fosters and celebrates positive attitudes by encouraging every team member to excel. We weather adversity by standing together with a smile.

We Treat Everyone With Dignity & Respect

Every person deserves a positive and respectful work environment every day. We’re proud that Red Stag is made of people from diverse backgrounds, and we ensure that our facilities are welcoming spaces for every member of The Herd.

We Always Seek To Improve

Every day comes with opportunities to learn and improve. Red Stag sets aggressive goals to offer a better service to our partners and ensures our team members have what they need to grow and take that next step.

Our guarantees

A promise
to you

We put our money where our business is. Red Stag Fulfillment offers a variety of industry-leading guarantees for order fulfillment and shipping. On the rare occasion we get something wrong, we fix it and pay you for the inconvenience.

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100% order accuracy
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Zero inventory shrinkage
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Fast inbound receiving
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Same day delivery
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Accurate pick, pack, & ship

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It should go without saying that you and your customers expect perfect fulfillment and order processing. Unfortunately, the average fulfillment company may have an order mis-pick rate of 4%, where one out of every 25 orders is wrong.

Red Stag Fulfillment, on the other hand, has an error rate of less than 0.02%, or just 1 out of more than 5,000 orders. Even with that performance level, we take it one step further.

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Red Stag Fulfillment stands alone in the industry when we say: If an order is shipped with the wrong item or the wrong number of items, not only will we fix the mistake, but you won’t pay for that shipment AND we’ll pay you $50 for the inconvenience.

100% inventory accuracy

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A key component in making sure your customers get what they want, when they want it, is to make sure the product is ready to pick when it’s ordered. Unfortunately, the industry average for inventory accuracy is only 98%. Said another way, if you have $1 million worth of inventory, the average ecom fulfillment provider will lose $20,000 worth of your product. You shouldn’t have to lose money because of fulfillment services’ mistakes.

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Red Stag Fulfillment stands alone in the industry when we say: If any of your inventory is damaged or missing after we receive it into our facility, we will pay you the wholesale cost of that item.

No more inventory lag

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In order to have inventory available to sell quickly, you need your warehouse fulfillment provider to receive products into the system as soon as they arrive. Some online order fulfillment services have a “we’ll receive it when we get to it” mentality when it comes to your products. That’s not us. We’ll get your inventory accurately unloaded right away.

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Red Stag Fulfillment stands alone in the industry when we say: When your shipment is unloaded in our facility, we’ll receive it accurately within two days, or we’ll pay you $50 for the inconvenience.

Same-day fulfillment

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Ecommerce is growing more competitive by the day. As competition grows, so do your customers’ expectations. You can’t afford to have a certain percentage of your orders shipping late. You and your customers expect more.

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Red Stag Fulfillment stands alone in the industry when we say: 100% of your orders will be shipped according to your chosen service level (Next Business Day, 3pm or 5pm cutoff), or else you don’t pay for that shipment, AND we’ll pay you $50 for the inconvenience.