Advanced Order Fulfillment Services

An Order Fulfillment Company Built With Passion & Purpose

Order Fulfillment Services That Contribute To Your Bottom Line

Your order fulfillment process is responsible for all picking, packing, shipping, storage, and product return operations. A reliable order fulfillment service should be the quiet, yet crucial, catalyst to the success of your business. That’s where Red Stag Fulfillment fits into the picture. We partner with you, design a custom solution, and execute the order fulfillment process for your business.

We guarantee excellence in our core competencies, while you execute excellence in yours.

Advanced Order Fulfillment Services

Addressing One Of Retail’s Biggest Challenges

Red Stag Fulfillment’s national fulfillment warehouses allow you to deliver to your customers quickly and cheaply. We provide full coverage of the U.S. from our multiple strategic warehouse locations. That makes your inventory management easy and your customers happy.

What Is Your National Fulfillment Strategy?

Select one (or more) of our strategically placed warehouse locations to see our reach.

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Salt Lake City, UT
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Knoxville, TN
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Red Stag Fulfillment’s network of fulfillment centers across the U.S. means that the cost to ship orders to your customers is drastically reduced. Combined with shipping rate discounts & same-day fulfillment service guarantees, our national fulfillment network will save your business money while increasing your customers’ satisfaction.

Learn More About Our Fulfillment Centers

Order Fulfillment’s Intelligent Makeover

Fast and accurate order fulfillment services are crucial to your eCommerce company’s success. Every mis-pack or mis-shipment is money out of your pocket in the short term, and possible damage to your company’s reputation in the long term.

At Red Stag, we understand the importance of getting your orders right the first time, every time. That’s why we’ve invested in our technology to track every item of every client’s stock, from the moment it lands on the loading dock to the day it is packed and shipped.

Red Stag Fulfillment Surpasses Expectations
100%
Orders Shipped On Time
99.997%
Orders Shipped Accurately

The Foundations For Efficient Order Fulfillment

Red Stag Takes The Work Of Order Fulfillment Off Your Hands, But You Keep Control Of Your Inventory.

Real-Time Intelligence

Time is money in eCommerce. You can’t afford to have your inventory sit in pallets for two weeks while your orders back up.

Red Stag’s powerful order fulfillment technology ensures that we can put your stock on our shelves the day after it arrives at our warehouse. That same technology allows us to offer same-day order fulfillment, while keeping your shipping costs down.

Our up-to-the-minute reporting places the power of information in your hands, so you can make smart decisions and stay nimble in the fast-paced world of eCommerce.

Learn About Our Fulfillment Technology

Our Guarantees

A Promise
To You

We put our money where our business is. Red Stag Fulfillment offers a variety of industry-leading guarantees for receiving, accuracy, processing, and more. On the rare occasion we get something wrong, we fix it and pay you for the inconvenience.

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Accurate Pick, Pack, & Ship
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Zero Inventory Shrinkage
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Fast Inbound Receiving
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100% Order Accuracy

It should go without saying that you and your customers expect to receive what they ordered. Unfortunately, the average fulfillment company can have an order mis-pick rate of 4%, where one out of every 25 orders is wrong. Red Stag Fulfillment, on the other hand, has an error rate of less than 0.02%, or just 1 out of more than 5,000 orders. Even with that performance level, we take it one step further.

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Red Stag Fulfillment stands alone in the industry when we say: If an order is shipped with the wrong item or wrong number of items, not only will we fix the mistake, but you don’t pay for that shipment AND we’ll pay you $50 for the inconvenience.

100% Inventory Accuracy

A key component in making sure your customers get what they want, when they want it, is to make sure the product is ready to pick when it’s ordered. Unfortunately, the industry average for inventory accuracy is only 98%. Said another way, if you have $1 million worth of inventory, the average fulfillment company will lose $20,000 worth of your product. You shouldn’t have to lose money because of their mistakes.

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Red Stag Fulfillment stands alone in the industry when we say: If any of your inventory is damaged or missing after we receive it into our facility, we will pay you the wholesale cost of that item.

No More Inventory Lag

In order to have them available to sell, you need to receive them into the system quickly and accurately when they arrive at our fulfillment center. Some fulfillment companies have a “we’ll receive it when we get to it” mentality when it comes to your products. That’s not us; we’ll get your inventory accurately unloaded right away.

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Red Stag Fulfillment stands alone in the industry when we say: When your shipment is unloaded in our facility, we’ll receive it accurately within 2 days or we’ll pay you $50 for the inconvenience.

Same-Day Fulfillment

The marketplace is growing more competitive by the day. As competition grows, so do your customers’ expectations. You can’t afford to have a certain percentage of your orders not ship on time. You and your customers expect more.

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Red Stag Fulfillment stands alone in the industry when we say: 100% of your orders will be shipped according to your chosen service level (Next Business Day, 3:00 pm or 5:00 pm cutoff), or else you don’t pay for that shipment AND we’ll pay you $50 for the inconvenience.

You’ll Love Having
Red Stag Fulfillment
As Your Company Warehouse

Fill out our fulfillment questionnaire to find out if Red Stag Fulfillment is the best fulfillment company for you. If you need help finding the right fulfillment company for 3PL and warehouse services, give us a call. We’re happy to make a recommendation — even if it isn’t us.

How ECommerce Companies Work

Have you ever questioned how that package came to arrive on your doorstep after placing an eCommerce order? If you’ve wondered how the order fulfillment process works, look no further. In this article, you will learn about fulfillment centers, the technologies they use, and how they efficiently pick, pack, and ship your orders.

How ECommerce Companies Work

What Is Order Fulfillment?

Order fulfillment is the process in between receiving a customer’s order information and delivering their order. The logistics of fulfillment begin when the order information is routed to the warehouse or inventory storage facility. The product matching the order information on the invoice is then located and packaged for shipping. Although the customer does not see any of the efforts behind the scenes, order fulfillment is one of the biggest components of customer satisfaction. The order must be accurately packed and shipped in a timely manner so the package arrives exactly as the customer expects and on time.

What Happens At An Order Fulfillment Center?

A fulfillment center is a facility that specializes in inventory storage, picking products accurately, packaging for shipment, and handing off to a shipping provider. This laser focus on the fulfillment process itself allows fulfillment companies to optimize their core competencies and execute masterfully. The strategic advantages of partnering with a fulfillment company extend beyond their ability to leverage these core competencies. Working with a centrally-located fulfillment center allows you to reach more of your customers in less time. The centralized distribution also allows for reduced shipping costs.

What Happens At An Order Fulfillment Center?

How Fulfillment Companies Work

Choosing A Fulfillment Provider

When deciding to transition your fulfillment needs to a dedicated third party you will want to evaluate them to ensure they can meet the needs of your business. For example, if the majority of your customers are in a particular geographical location it makes sense to work with a fulfillment center close to your customers. Also, if your product is fragile, over-sized, or requires additional care during packing and shipment, you will want to find a partner who can accommodate your needs.

Choosing A Fulfillment Provider
Adding Inventory

Adding Inventory

Once you have vetted the fulfillment company that best meets the needs of your business, you can arrange to ship bulk inventory for storage and fulfillment. When receiving inventory, fulfillment centers typically rely on barcodes, including UPC, GCID, EAN, and ISBN codes to distinguish between various products. The fulfillment center will also tag the product’s location in the storage facility to easily find and package the product when your customer orders.

Routing Orders

Routing Orders

In order for a fulfillment center to integrate effectively into your company’s operations, there must be a process in place for customer orders to be directed to your fulfillment center. Many fulfillment companies have the ability to integrate with major eCommerce platforms to immediately receive the order information from your customer’s purchase. Most fulfillment companies also have other methods of communicating order information such as single-order reporting or the option to upload multiple orders in CSV format.

Picking, Packing, And Shipping

Picking, Packing, And Shipping

The bread and butter of any fulfillment service is the ability to pick, pack, and ship the appropriate items in a timely manner. When the order information arrives at the warehouse the items need to be located and collected. Once gathered, the products will need to be packaged in a durable box with the necessary packing dunnage, secure tape, and shipping label. The finished package is then ready for pickup by a shipping provider.

Managing Inventory

Managing Inventory

Although you will no longer have direct oversight of your physical inventory, most fulfillment companies provide a digital dashboard allowing you to manage your inventory. The dashboard is helpful to track daily, weekly, and monthly sales data and estimate when inventory levels will need to be replenished. The dashboard is also a great tool for managing damaged products and customer returns.

Handling Returns

Handling Returns

Production manufacturing inevitably has a small percentage of defective goods. Defects will likely be the basis for your return policy and any additional guarantees will increase the volume of returns that need to be managed. Many fulfillment companies offer return management services and the option to ship the defective product to you for review or handle disposal.

Fulfillment Center Technology

Fulfillment Center Technology
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ECommerce Platform Integration

Many fulfillment companies have built software solutions to seamlessly integrate with the platform you have chosen for your eCommerce business. This eliminates the need for you to monitor and report new orders as they come in, further reducing friction and time for you when managing the fulfillment process. Integrating your eCommerce store with your fulfillment partner is also great for handling returns and customer service issues pertaining to fulfillment and shipping.

Inventory And Order Tracking

As your business continues to grow, it is essential you stay on top of your inventory levels. This is why fulfillment companies provide a tool that lets you track your stock level and helps predict when your inventory will be exhausted. This inventory management dashboard also typically allows you to review returns and damaged product, and track product through the fulfillment and shipping process.

Scanners For SKU, Location

Fulfillment companies utilize barcode scanners when receiving product to verify the correct item has been received and document where the product is stored. This way a product’s whereabouts in the warehouse will be known instantly when an order is placed. Modern fulfillment centers also employ mobile devices to communicate status updates of the product through the fulfillment process.

Conclusion

Fulfillment companies work as the unsung heroes of the eCommerce lifecycle, often going completely unnoticed for their efforts. Fulfillment companies are efficient operations with but one overarching goal—getting your product picked, packed, and shipped to your customer. Although this seems like a simple and easily attainable goal, it is a complex ballet of efficiency. If you decide to partner with a fulfillment company, or if you are considering moving your operations to another fulfillment center, it’s important that you understand how various fulfillment companies work and differ. You may want to consult our fulfillment checklist to assure a mutually beneficial partnership.