Red Stag Guarantees

So Red Stag was born really out of necessity following an online retail business that we had built over the course of a few years. The issues that we were dealing with ranged from product not being checked in quickly enough. So we would have inventory just sitting on the warehouse floor for days without being able to to sell it. Once the inventory was checked in, had issues with inventory disappearing. Either it was miss shipped or it was accidentally thrown in a dumpster. We had a couple of instances where a manager at one of our three p l’s was stealing product from us and probably other clients too. And then the third is that product just wasn’t getting out the door on time. We took those negative experiences and we translated that directly into the guarantees that we have offered our clients ever since then. And our view is very simple. If an e commerce client is gonna trust us with their business, if they’re gonna trust us not just with their inventory, but with their reputation. If they’re gonna trust us with that, we need to take that very seriously and we need to demonstrate to them that we feel their pain. So we got a lot of pushback from our team initially. They challenged us and said, you know, do do we really want to offer a zero shrinkage allowance guarantee? Nobody else does that. Do we really want to offer to pay a penalty per package if we don’t ship it on time or if it’s not shipped accurately? And the answer was yes and for one very simple reason. If we can’t do those things, then we don’t need to be in this business. We don’t need to ask people to trust us with their livelihood if we’re not willing to step up to the plate and make a similar level of commitment. And our team was very focused on making sure that we executed not just because we said that we would, but because it really hurt if we It cost us money every single time we failed. You know, if we lost product, if we lost inventory for a client, we we have committed to buying that inventory from that client. If we drop a case of something on the floor and it breaks, then the client shouldn’t pay for that. You know, they weren’t standing there. It wasn’t their hands that were touching that package. It was someone on our team. So we should pay for that. So we made that commitment upfront. We’ve stuck by those commitments now for over a decade, and I would say, yes, we we’ve paid penalties and and it’s and and it has hurt at times, but it has made us much better because we see and we feel every single time we make a mistake.