Our Commitment

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We seek to foster a culture of excellence at Red Stag Fulfillment. Our core belief is the idea of continuous improvement. It’s this approach to our business that translates into the commitments, guarantees, and attention to details we offer our customers.

  • Focus on your growth, we'll handle the rest
  • Connecting the dots of fulfillment to deliver satisfaction
  • Simple, seamless fulfillment earns you more 5-star reviews
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Our Commitment
Our Commitment

We Feel
Your Pain

Plainly Speaking, We Stand Behind Our Guarantees

So much so that if we don’t achieve them we’ll fix it for free, and pay you $50.

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Our Guarantees

A Promise
To You

We put our money where our business is. Red Stag Fulfillment offers a variety of industry-leading guarantees for receiving, accuracy, processing, and more. On the rare occasion we get something wrong, we fix it and pay you for the inconvenience.

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Accurate Pick, Pack, & Ship
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Zero Inventory Shrinkage
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Fast Inbound Receiving
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Same-Day Fulfillment
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100% Order Accuracy

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It should go without saying that you and your customers expect to receive what they ordered. Unfortunately, the average fulfillment company can have an order mis-pick rate of 4%, where one out of every 25 orders is wrong. Red Stag Fulfillment, on the other hand, has an error rate of less than 0.02%, or just 1 out of more than 5,000 orders. Even with that performance level, we take it one step further.

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Red Stag Fulfillment stands alone in the industry when we say: If an order is shipped with the wrong item or wrong number of items, not only will we fix the mistake, but you don’t pay for that shipment AND we’ll pay you $50 for the inconvenience.

100% Inventory Accuracy

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A key component in making sure your customers get what they want, when they want it, is to make sure the product is ready to pick when it’s ordered. Unfortunately, the industry average for inventory accuracy is only 98%. Said another way, if you have $1 million worth of inventory, the average fulfillment company will lose $20,000 worth of your product. You shouldn’t have to lose money because of their mistakes.

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Red Stag Fulfillment stands alone in the industry when we say: If any of your inventory is damaged or missing after we receive it into our facility, we will pay you the wholesale cost of that item.

No More Inventory Lag

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In order to have them available to sell, you need to receive them into the system quickly and accurately when they arrive at our fulfillment center. Some fulfillment companies have a “we’ll receive it when we get to it” mentality when it comes to your products. That’s not us; we’ll get your inventory accurately unloaded right away.

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Red Stag Fulfillment stands alone in the industry when we say: When your shipment is unloaded in our facility, we’ll receive it accurately within 2 days or we’ll pay you $50 for the inconvenience.

Same-Day Fulfillment

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The marketplace is growing more competitive by the day. As competition grows, so do your customers’ expectations. You can’t afford to have a certain percentage of your orders not ship on time. You and your customers expect more.

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Red Stag Fulfillment stands alone in the industry when we say: 100% of your orders will be shipped according to your chosen service level (Next Business Day, 3:00 pm or 5:00 pm cutoff), or else you don’t pay for that shipment AND we’ll pay you $50 for the inconvenience.

Don't Just Take Our Word For It

See What Our Partners Have To Say

Homestead Brands
(Partner Page)
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My company cannot run without stellar customer service. We can't ship our big, heavy D2C packages properly without it, and we don't have to worry about anything with RSF. That's what it boils down to.
Read the Case Study
(Partner Page)
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I never envisioned that we would have this much growth – and they have grown with us seamlessly. As a partner, I take them for granted now. When you're a company as small as is, that's vital. That reliability – it's one less thing to worry about.
Read the Case Study
"RSF has been part of our eCommerce journey since we sold our first carton of oatmilk through the internet and we have grown together."
Our Technology Is Built For Accuracy
Professional warehouse environment
Secure Fulfillment Warehouse

Sweat The Small Stuff

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Attention To Details = Optimized Solutions

Should you care what kind of tape we use to secure your products for shipping? Should you care that we have 3 internet service providers, including a wireless option, to ensure our systems are always operational? Should you care that our system and processes are designed to consolidate your orders into the fewest packages possible to minimize your costs? Of course, the answer is “YES!” We focus on the details that make a difference in your ability to serve your customers and impact your bottom line.

  • Professional and clean warehouse environment with uniformed employees that have passed full background checks.
  • User-specific, permission-based login to business account information.
  • Individualized access control system with on-site management.
  • State-of-the-art, 24-hour security system that monitors and records every part of the facility, inside and outside, complete with multiple power sources for backup.
  • Secured server room with multiple backup power sources and independent climate control.
  • Website hosting service provider with 100% uptime track record.
  • Backup generator for facility power.
  • Off-site data servers with access via multiple backup service providers.
  • We work with our clients to configure our system to maximize the item consolidation per package for their products. The more items that are put into each package, the fewer packages our clients have to pay to ship. We helped one client lower their packages per order by 22% when they switched from a previous fulfillment provider to RSF, saving them several thousands of dollars per month in shipping charges.
  • When the right box and tape are used, our clients’ packages are more protected, and they have fewer shipping claims to resolve.
  • We work with our clients to optimize their inventory management and logistics processes. We help them determine things like demand planning, replenishment plans, and upstream production or reorder scheduling. Let us help you have less capital tied up in inventory and improve your company’s profitability.
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Avoid Death
By 1,000 Cuts

A successful partnership is developed through honesty and trust. Too many times companies don’t follow these simple principles, especially when it comes to their cost of services. Here’s an idea: let’s be up-front about costs and not try to nickel-and-dime you to death.

  • No Long-Term Commitment
  • No SKU Management Fees
  • No Setup Fees
  • No Hidden Fees
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Getting Started Is Simple

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Give Us 30 Days To Impress You

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