ECommerce companies must constantly balance keeping costs low with keeping quality high. You need excellent raw materials, but you also need to manufacture your products at a price point that consumers will accept. When it comes to eCommerce fulfillment, you might be tempted to go with the cheapest 3PL. After all, your customers never set foot in your warehouse. But customers do see the end result of your logistics, and you want them to be thrilled with a correct order that arrives on time and in good condition. When you elevate your fulfillment with a premier 3PL, you gain happy customers, operational stability, and the time you need to focus on business development.
Why the fastest-growing eCommerce companies choose a 3PL with premium fulfillment services
If your products take off online, your company can expand quickly, and your fulfillment services will significantly impact your growth curve. The entrepreneurs who founded Red Stag Fulfillment discovered the hard way that bad logistics was holding their companies back. So they set out to create a 3PL that would give the most promising online enterprises the support they need to thrive.
ECommerce companies focused on developing new products and markets know the value of premier 3PL services to elevate fulfillment. Here are three ways that premier fulfillment supports eCommerce businesses:
- Excellent fulfillment is vital to a positive eCommerce customer experience, and happy customers are the ambassadors you need to expand your reach.
- Outsourcing your fulfillment reduces growing pains and allows you to scale up warehouse space and pick and pack operations quickly.
- A premier fulfillment company adds supply chain expertise to your team that you can leverage to help you grow.
The Red Stag Fulfillment difference
The biggest corporations use large third-party logistics providers for premier fulfillment with high accuracy rates, low shrinkage, and short fulfillment lead times. However, if your business is on its way to getting big but not there yet, you won’t get the personal attention you need from one of the big players.
You need premier 3PL services from a fulfillment company that remembers what it’s like to be the little guy. Red Stag Fulfillment offers service levels and accuracy rates that meet or beat the fulfillment industry’s biggest 3PLs to help smart mid-sized brands scale their businesses. We provide personalized attention to help you understand your order fulfillment needs — and then forget about order logistics because we’ve got this.
How a top-notch 3PL can elevate your fulfillment
Premier fulfillment services can cost a little more upfront, but they typically lead to significant savings over time. Accurate fulfillment will reduce your returns and customer service expenses, and reliable, excellent order delivery will lead to customer loyalty and lower customer acquisition costs.
Here are some specific benefits when you elevate your fulfillment by choosing a top-notch 3PL.
Fast order fulfillment turnaround time
The time between when a customer places an order online and when the package arrives at their door can be broken down into three parts:
- Order transmitted from a sales channel to 3PL
- Pick and pack fulfillment
- Order delivery by carrier
Your customer doesn’t differentiate between these parts. They only know how long it takes to get the order, so moving through each element as quickly as possible is essential.
The order should be transmitted instantly via a robust integration with the warehouse. Order delivery time will depend on factors like shipping zones, shipping methods, and carrier delays. But the one place your order shouldn’t be held up is in the fulfillment warehouse.
When you elevate your fulfillment, you have more options for service levels to get your orders out quickly. For example, Red Stag Fulfillment offers three pick and pack service levels: same-day fulfillment with a 3:00 pm or 5:00 pm cutoff or next-day fulfillment. Same-day fulfillment saves a day of “shipping time” and gets the orders to your customers faster, and that’s crucial in eCommerce, where speed of delivery is a make-or-break metric.
Zero shrinkage
Even a little shrinkage can hurt your business a lot. A standard shrinkage allowance at top 3PLs is 0.5%, and warehouses that serve smaller clients often have larger allowances, sometimes as high as 10%. However, even 0.5% shrinkage means that five out of every 1,000 units could be lost or destroyed, and you won’t get reimbursed.
At Red Stag Fulfillment, we have a zero shrinkage guarantee rather than a shrinkage allowance. If we lose one of your products, we pay the replacement cost. Even better, we rarely lose our clients’ stock. Our inventory accuracy rate in 2021 was 99.991%.
Room to grow
It’s a common scenario: You lease a warehouse for storage and shipping, your eCommerce business takes off, and you run out of space before your lease ends. Then you’re stuck without the room to grow or correctly fill all your orders. When you elevate your fulfillment with a top 3PL, you also elevate your storage space. You don’t need to worry about how many square feet you need because you’ve outsourced that problem to your 3PL.
A good rule of thumb is to outsource your fulfillment if you need 250,000 square feet or more of storage.
At Red Stag Fulfillment, we provide flexible storage space that gives you room to grow. And, since you only pay for the space you use each month, we keep your costs low.
Order accuracy
Even small error rates can put a big dent in your bottom line. Premier fulfillment service providers often claim 98.5% order accuracy, which is excellent. Red Stag Fulfillment’s accuracy rate for 2021 was 99.996%, so only four packages out of every 10,000 had fulfillment errors.
Experience premium fulfillment services with Red Stag Fulfillment
When Red Stag Fulfillment’s founders visited their 3PL to find out why their holiday season had gone horribly wrong, they discovered a disorganized warehouse strewn with trash and filled with demoralized staff. They knew there had to be a better way, so they created the Red Stag way of doing fulfillment: accurate, service-oriented, and always striving to do better with employees who are supported, valued, and inspired to work hard for our clients.
Enterprise-level service with a personal touch
At Red Stag Fulfillment, we offer premier fulfillment services that match or exceed the benefits you could expect at some of the biggest 3PLs in the U.S. But we still give each of our clients the personal attention that helps smart brands scale:
- Our dedicated onboarding team ensures that we set up your fulfillment the way you want.
- When you need customer service, you’ll speak to a human.
- You get our expertise in shipping heavy and high-value products to improve your logistics.
- We leverage our knowledge from shipping more than 3 million packages to enhance your fulfillment operations.
Fulfillment guarantees
RSF is the only fulfillment company that offers fulfillment guarantees, including:
- Zero shrinkage: We pay for any lost or damaged merchandise.
- Two business days, dock to stock: We put away inbound shipments within two business days, or we pay you $50.
- Accuracy guarantee: If we make a mistake on an order, we pay to reship it, plus we pay you $50.
But we aren’t in the business of handing out $50 checks — we provide near-perfect fulfillment instead.
Reduced shipping costs
As a high-volume shipper, RSF has negotiated favorable shipping rates with the major carriers, allowing us to offer lower rates to our clients. If you ship packages that weigh 20 pounds or more, we offer even better rates than some of the largest 3PLs.
An engine for eCommerce growth
“It’s our responsibility to assist you in growing your business.” – Spencer Moore, Red Stag Fulfillment VP of Business Development
At Red Stag Fulfillment, we’ve seen how eCommerce companies flourish with the support of a premier fulfillment services provider. We know that we do better when you do better, so we spare no effort to help our clients succeed.
“Red Stag Fulfillment is a partner that we will heavily depend on to be able to deliver this amazing customer service. We trust them to have the bandwidth, intellect, and systems in place to allow us to grow as much as we hope to! RSF will be an integral part of us being able to achieve continued success with our customers and fulfill orders quickly and with precision. They have always stepped up to the plate with anything we need, and we’re confident they will continue to do so.” – Danielle Gray, Customer Experience Manager for Homestead Brands.
Are you ready to elevate your fulfillment with superior third-party logistics?
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