Red Stag Fulfillment FAQ

We specialize in big, heavy and bulky products. When we review your products, we look at each SKU's dimensions, weight and handling requirements to confirm we're the right fit.

We operate fulfillment centers in two locations: Sweetwater, Tennessee, just outside Knoxville, and Salt Lake City, Utah.

Yes. We ship parcel as well as palletized freight, including LTL (less than truckload) and FTL (full truckload). Freight booking and bill-of-lading coordination can also be part of your service, depending on the scope we agree.

Parcel orders ship according to the service level we agree during setup. Once an order leaves our warehouse, transit time depends on the carrier chosen. Freight shipments follow the terms of your service agreement rather than any parcel timing guarantee.

Yes. We handle kitting and bundling projects, including subscription-box assembly, labeling, quality checks and repackaging, with teams at both of our locations. Project requirements are reviewed with you so the work matches the kits you need built.

Yes. We can pack your orders in client-provided branded or custom packaging, and we can track those materials as inventory. Packaging quantities and packout requirements vary by project, so we discuss them with you during scoping.

For our fulfillment clients, we manage returns through return merchandise authorizations (RMAs), which track each expected return from arrival onward. Our team follows the handling instructions you set for each item and records its condition in our system, including photos when that is part of your process.

Yes, Red Stag Fulfillment integrates with Loop Returns. For fulfillment clients, Red Stag can support returns started through Loop. Contact Red Stag to discuss your returns setup and how it fits with your store.

Each returned item is inspected and sorted using the criteria you define. Items in suitable condition go back into your stock, and repacking or light refurbishment can be included where we have agreed on that work.

Return processing costs depend on the work we agree on: how detailed the inspection needs to be, any repacking or light refurbishment, and how you want each item handled after inspection.

Yes. We support direct-to-consumer ecommerce fulfillment alongside B2B and retail distribution, including LTL and FTL freight. Because each retailer's routing, labeling and technology requirements differ, we review them with you during scoping to confirm we can support your channels.

Yes. We can include promotional inserts and other collateral in your orders. Inserts are set up through agreed product identifiers, packaging steps and your order or kitting workflow, and we review those specific requirements with you during onboarding.

Shopify, BigCommerce, and WooCommerce. Our native Shopify plugin handles that connection directly. BigCommerce can connect through a direct API or middleware, and WooCommerce connects through Dropstream middleware. The right method depends on your platform and setup, so we scope the technical requirements with you before recommending an approach.

Your client dashboard shows shipment progress for parcel and freight orders, inventory broken out by warehouse, inbound deliveries, and kitting project status.

Yes. We prepare and forward shipments to Amazon FBA (Fulfillment by Amazon) distribution centers, including labeling and other prep work such as wrapping and barcoding. The exact prep we perform depends on the scope you request, so we confirm those details with you during setup.

That depends on your system. NetSuite, for example, connects through a direct API or middleware such as Dropstream. Other ERP or OMS platforms need an individual assessment. For custom API connections, your technical team or development partner builds and maintains the integration, and we support setup questions and testing, including a sandbox environment.

Yes. Our EDI (electronic data interchange) connections run through SPS Commerce, and we work with retailer-specific routing guides. Because labeling, routing and compliance requirements vary by trading partner, we review each retailer's requirements with you during setup to confirm we can meet them.

Yes, WooCommerce can connect through Dropstream middleware. Our technology team reviews your store's setup to determine what the connection requires.

Our inventory teams perform ongoing physical checks and cycle counts so records stay current. Everyday inventory movements provide additional checks as stock moves through the warehouse.

Yes. We can track lots and expiration dates and rotate stock first-expiring, first-out (FEFO), meaning products with the earliest expiration dates ship first. Lot traceability extends to outbound shipments, and tracking is configured to your products during setup.

Yes. We can capture serial numbers at both receiving and outbound stages. Serial capture is configured around your products and workflow requirements during setup.

Yes, for eligible extra-large products. Amazon sets Seller Fulfilled Prime eligibility and ongoing program rules at the seller, account and product level, so participation depends on Amazon's approval and current requirements for your products.

Our onboarding team works with you on practical setup: uploading your SKUs, configuring your catalog, and training you on the warehouse management system. They coordinate your integration and run test orders during setup. Timing varies with your readiness. That support continues until your operations reach a steady daily routine, when core support takes over.

You'll work with our US-based, in-house customer success team. We can discuss your support needs during setup so your day-to-day questions have a clear place to go.

Our onboarding team can coordinate an inventory move from your current provider, and setup and testing can proceed alongside the transfer. The details depend on your systems and inbound setup, and we work with you through the transition.

Our guarantees cover areas such as order accuracy, on-time parcel dispatch, and inventory protection against loss or damage while inventory is in our care. Each guarantee applies to the services covered by your service agreement with us. One important distinction: our parcel shipping guarantee timing does not extend to freight shipments.

Send an advance shipping notice so the warehouse knows what to expect: which products, in what quantities, and when the delivery will arrive. Freight prep depends on your agreed inbound setup. We receive palletized and loose-carton freight under that setup, so work the details out with your onboarding contact before your first shipment.

A truck being unloaded isn't the same as inventory being ready to pick. Your stock needs to be received and recorded in our system and show as available for orders, not just delivered to the dock.

Yes. After a container clears customs at the port, our logistics team can coordinate domestic drayage to our warehouse and schedule the container moves. Red Stag is not a freight forwarder, so this service covers the domestic leg only.