Big, heavy, & bulky fulfillment experts
12 years of home fitness product experience
Adjustable dumbbells, bumper plates, benches, power racks, rowing machines, specialty equipment… we’ve done it all. Our warehouses are currently full of them and shipping to happy customers 7 days a week.
We’ve put in our 10,000 hours (and then some)
to become experts in the big and heavy stuff.
In 2012, our co-founders were on their third 3PL
and at their wits’ end.
Their sporting goods ecommerce company was growing rapidly.
But fulfillment was a major problem—
late deliveries to customers, lost inventory,
and package mixups were costing them dearly—
in both profit and customer loyalty.
One problem? Their inventory was dense and heavy.
The 3PLs were struggling with the (literal) heavy lifting.
This was the moment Red Stag was born.
And since our very first client was our owners’ sporting goods company, we began building our operations to handle big, heavy, and bulky fulfillment from day 1.
12 years later, we’ve made every mistake in the book and become a learning machine relentlessly focused on world-class big, heavy, and bulky fulfillment.
Here’s what it takes to do the big stuff with excellence:
(If your 3PL doesn’t have these elements, they’re going to struggle)
Warehouses designed for large products
Our warehouses are designed for big products: high ceilings, wide aisles, specialized PIT equipment, oversize pack lines—everything is built to move big, heavy inventory through our warehouses efficiently.
P.S. Big stuff often comes with small accessories. We handle those too.
Human-centered fulfillment
Most automation is optimized for relatively smaller and lighter items. But that isn’t efficient for bigger and heavier items. We have optimized equipment, facilities, and processes for heavy and bulky items. Our specialized automations, processes, and highly trained team are optimized for the big stuff.
Deep shipping discounts
from national carriers
Shipping big, heavy, and/or bulky products is expensive. By aggregating volume from many clients, we have been able to negotiate steep discounts with major carriers on expensive zone-based surcharges.
Screwing up the big stuff is expensive. So we guarantee everything we do.
Fulfillment mistakes are painful for you, so they should be painful for your 3PL. That’s why we get it right or we make it right: if we mess up, we’ll reimburse your full costs, pay you $50 compensation, or both.
Dock-to-stock in 2 business days
No shrinkage allowed
Pick & pack accuracy
On-time
shipments
Just two warehouse locations, optimized for fast ground shipping.
When it comes to big stuff, shipping by air is a bad option. And spending money splitting containers to inbound to many warehouse locations is inefficient. Our locations in Knoxville, TN and Salt Lake City, UT optimize for lowering total cost of fulfillment and
allow you to reach 96% of the U.S. population in 2 days with ground shipping.
Our Locations
Select one (or both) of our strategically placed warehouse locations to see our reach.
Red Stag intentionally has only two locations.
See why that could be better for your brand.
One of the reasons we moved to Red Stag is because they had secured big discounts with their carriers on the things that really kill a big product brand: high surcharges for big and heavy items.
Red Stag went really aggressive on cutting those down with the carriers, and they could pass the savings on to us.
Jon Blair
Former CFO/COO at Guardian Bikes | Founder at FreeToGrowCFO.com
Big, heavy, and bulky expertise isn’t the only thing we have going for us…
U.S.-based support team with dedicated account managers available
You never get lost in the shuffle at Red Stag Fulfillment. Need to pick up the phone and talk to someone today? You got it. We aren’t going to send you down a support ticket rabbit hole with an outsourced rep on the other end. You’ll talk with one of our U.S.-based team members, who has actual fulfillment experience and a direct line straight to the warehouse floor.
Clean and organized warehouses
This should be a given for any 3PL, right? Sadly, it’s not. Cleanliness and organization are two of the best indicators of a successful operation. We’re proud of our warehouses and welcome you to come see for yourself, anytime.
Privately owned
Our co-founders still own 100% of Red Stag. They’re in it for the long haul. No venture capital pushing for growth at all costs. No 4PL shenanigans. Just a fulfillment vendor who takes the long view, which we believe aligns our incentives with your fulfillment goals.
We’re not the right fit for everyone,
But we’ll take the time to help you find out if we’re the best fit for your brand.
Your products are the life of your brand. Finding the right 3PL is a critical decision and the wrong fit hurts you (and us, too).
That’s why our sales team takes an in-depth, consultative approach to make sure you find the very best fit—even if it’s not us.
Send us some info, and we’ll help you find the best fulfillment solution for your brand.
Red Stag’s big and heavy fulfillment FAQs
Can you handle products that are in my weight and size range?
Probably. We know that when it comes to shipping packages over 20 pounds (or even more so for parcel shipments over 40 lbs) your 3PL options are limited. The products other 3PLs won’t touch—because they’re too big or heavy—are where we shine. But there are limits, of course. For example, we won’t ship full-size refrigerators.
Since every fulfillment situation is different, the best way to determine if we’re a good fit for our brand is to talk with our sales team. They take a consultative, low-pressure approach to helping you find the right fulfillment partner.
What about AHS and oversize fees?
High dim-weight and heavy products can be subject to dreaded AHS and oversize fees, on top of the fact they’re already expensive to inbound and ship out to your customers. Because Red Stag ships so much big/heavy/bulky parcel volume, we’re able to work with national carriers to negotiate discounts on shipping these items.
Talk with our sales team to understand how fees will affect your shipping rates and how we can help.
Shipping my product is really expensive. Can Red Stag help?
We get it—shipping the big stuff can cost a lot. And it hasn’t gotten any cheaper over the last few years… but we’ve been doing this since 2012 for hundreds of clients. And we’ve learned a thing or two about how to get creative to lower your total cost of fulfillment.
Our team consults with clients on everything from packaging to nesting to inbound strategies and carrier strategy to deliver a reliable and cost-effective strategy for getting your big or heavy items to customers.
What are Red Stag Fulfillment’s guarantees?
We have 4 guarantees: 1) All inventory is received and ready to ship within 2 business days, 2) ZERO inventory shrinkage, 3) 100% on-time shipping, and 4) 100% order accuracy.
If we ship a product late, we’ll pay you $50 directly. If we miss our receiving guarantee, we’ll pay you $50 per late delivery. If an order is inaccurate, we’ll pay you $50 and cover the shipping costs to fix the mistake. And if we ever lose an item, you’ll get full reimbursement of the wholesale cost of the product.
Where are Red Stag Fulfillment’s warehouses?
Red Stag Fulfillment has two warehouse hubs, one in Sweetwater, Tennessee (Knoxville) and one in Salt Lake City, Utah. We’ve found that two warehouses, one located central to each coast, is optimal for fastest shipping time while minimizing the amount of costly inventory balancing between warehouses. Warehouse placement is a complex issue, but we find that once we discuss this with clients and they experience the benefits they are happy with these two locations.
What is Red Stag Fulfillment’s pricing?
Pricing is custom to each client, as no two brands and fulfillment needs are alike. We strive to get the best rates whenever possible and are proud to have negotiated the best shipping discounts in the industry for big, bulky, and heavy packages in particular.
Will Red Stag Fulfillment integrate with my store?
Yes, your store will integrate with Red Stag. No matter which online retail platform you use, we’ll sync it with our system. We have APIs for all the major ecommerce platforms and can provide custom integrations for unique circumstances.
Interested in our big, heavy, and bulky fulfillment services? Reach out today!
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