Employee Spotlight: Will Darby

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Take a few minutes to get to know Will Darby. Will is a Client Support Representative in our Knoxville fulfillment center. He has been with Red Stag Fulfillment since 2020.

Client Support Representative Will Darby

How long have you been at RSF, and what has your work history been?

Almost one year as a Client Experience Associate.

What is the most unusual or interesting job you’ve ever had?

Recruiting for the Department of Energy.

How has RSF helped you develop your career?

RSF pushes me to be better and expand my horizons.

What do you like most about working at RSF?

The team that I work with. It really feels like being part of a team. We all work together on the same goal every day answering tickets, and it’s rewarding to tackle the number of tickets we get daily as a group.

Where do you see yourself in five years?

The mountains. I’d like to spend my time fishing and enjoying the wilderness.

If they were to make a movie about your life who would play you?

No clue, to be honest! I’d rather be reading a good book. I guess Chris Pratt?

If you could have dinner or hang out with like one person dead or alive, who would it be? 

Thomas Jefferson. And I’d prefer him to be alive when we hang out.

What did you have a favorite sport or hobbies outside of work? 

Backpacking and fishing.

If you could be famous for anything, what would it be? 

Choosing not to be famous.

Are you from Knoxville, or somewhere else?

Jefferson City, Tennessee.

If you could learn to do anything, what would it be?

Fly a helicopter.

What is your favorite activity to do outside or inside or with your family?

Reading. I’m a big history fan, but I also like sci-fi, westerns, classical, anything really.

Feeling inspired? Come work with us! Check out all the positions currently available at Red Stag Fulfillment here: https://redstagfulfillment.com/careers/

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I have had an incredibly positive experience working with Red Stag Fulfilment, they have consistently demonstrated great management and fantastic communication. Their expertise in helping our Australia-based headquarters seamlessly expand into the USA with two new locations has been invaluable in maintaining our outstanding customer service reputation. RSFs commitment to delivering excellent service and meeting KPIs has empowered our business to grow and thrive.
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The experience Red Stag has of handling large products such as a Vestaboard, was the differentiator for us. Soon after we started working with them, it was clear their incredible customer service is what makes them better than the rest. We certainly do not make it easy on their team at times but always end up with the best possible results.
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We have seen our re-ship rates drop significantly and the accuracy of receiving, shipping, and inventory has exceeded our expectations. RSF’s pricing is competitive, and we have saved money in the long term by reducing double shipments and lost inventory.
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