RSF + HB:
Just The Right Fit
“There were a few things about Red Stag Fulfillment that stood out to us immediately,
specifically the customer service and transparent pricing model. When we worked with our
former 3PL, if we had organizational and technical issues — and we had a lot — their
customer support was hit or miss at best. We’d contact a rep who would open a ticket
that would kick the request to an offshore team, and it would just circle the drain
there and never be resolved. With Red Stag, we don’t have to worry about that,” says
Kyle.
Brenden also stated that if he had to choose one thing about Red Stag to highlight, it
would be our customer service. “The way that such an enormous operation can still feel
so personal is amazing. The fact that my one package, which may barely make a ripple in
your business on its own, can be so trackable, that someone can hold my hand and give me
such intense attention when I need it — that’s just so important to a business owner.”
And it’s exactly that kind of statement we want to hear from our eCommerce partners —
that they can count on our customer service being exceptional. Because, frankly, when it
comes right down to it, that’s one of the cornerstones of our entire company. Red Stag
was founded by eCommerce entrepreneurs fed up with the way their product was handled by
3PLs — not unlike Brenden and Kyle — and they were determined to create something
better.
Danielle Gray, the Customer Experience Manager for Homestead Brands, echoed both Brenden
and Kyle. “As the head of our Customer Experience department, we rely on RSF’s team to
help solve customer issues and requests every day. I have so appreciated how much RSF
values customer service themselves and puts their clients’ needs first. Their team
responds quickly and with consideration to every interaction and request. If we ever
want to explore how to be more efficient in our systems, they jump at the opportunity to
find solutions for us and don’t shy away from hearing feedback to improve systems down
the road. This is what makes them such a great partner!”
But our customer-centric focus isn’t the only thing Red Stag Fulfillment offers our
partners — we have guarantees that back up everything we say. And it’s these guarantees
that led Brenden and Kyle to trust that we weren’t just another “flashy” 3PL making
exaggerated claims about our expertise.
“Red Stag Fulfillment’s high standard of excellence is ideal. If something does go
wrong, those guarantees are in place.
They’ll not only fix it but also pay us $50. And it’s not that I’m so much excited for
the $50. It’s that Red Stag is making this cost them something, raising the stakes for
the whole company. That’s how you know it really matters,” says Kyle.
