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How to ship fragile items
There is almost nothing that can’t be ordered online and shipped to customers. ECommerce companies have taken over product categories once reserved for brick-and-mortar stores because they were considered too hard to ship. Businesses now routinely ship heavy and large […]
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How the 2023 general rate increase impacts operations now
As eCommerce businesses continue to grow, they increasingly feel the weight of shipping and carrier costs. The 2023 general rate increase (GRI) by FedEx and UPS is the largest in recent memory. You’ve likely been concerned about how it’s impacting […]
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How to ship golf clubs
It may be hard to imagine packaging and shipping something as big and awkwardly shaped as your golf bag full of clubs. However, people do it every day, and it’s simpler than you might think. Here’s our guide on how […]
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What is volumetric storage?
Innovative eCommerce fulfillment providers have been looking for better ways to measure and charge for warehouse storage. A volumetric storage model accurately measures the space your goods actually use, so the industry is moving toward this more precise method for […]
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Is there a bad time to change fulfillment partners?
When most companies think about changing fulfillment partners, they’ve either had a poor experience with a 3PL or can’t maintain in-house operations as they’ve scaled. There’s a pain or frustration that the company wants to address, but practical operations managers […]
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Cross-docking: meaning, benefits, types, uses
Cross-docking can help your eCommerce company streamline its fulfillment processes, increase customer satisfaction, and reduce order fulfillment cycle time. This post explains the cross-docking process, how it works with full truckload (FTL) and less-than-truckload (LTL) inbound shipments, and how cross-docking […]
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Supply chain continuity planning for ecommerce businesses
Supply chain continuity planning has always been essential for eCommerce businesses to ensure continuity of supply, but in an environment of ongoing disruptions, shortages, and vulnerabilities, it’s more important than ever to double down on planning. A continuously updated plan […]
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How to ship furniture
When it comes to how to ship furniture, there are many considerations: what is the cheapest shipping cost, how many pieces are being shipped, how to safely package it so it doesn’t break or get damaged, LTL vs FTL, what […]
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Don’t let mis-picks threaten your profitability
Mis-picks can easily cost eCommerce companies hundreds of thousands of dollars each quarter. If your error rate is above the industry average (about 2% to 3%), then you likely face millions of dollars in lost revenue each year. That’s a […]
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How to write a shipping delay email
As we reflect on peak season, communication is key to managing a good relationship between a business and its customer. Let’s be honest, shipping delays can happen. But, you can set the tone of delays by being up front and […]
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Palletized versus floor loaded delivery
Which is better? Floor loading vs palletizing? Many ecommerce companies don’t get involved in the taskwork of loading and unloading shipping containers. That’s one of the benefits of outsourcing fulfillment to a 3PL, but the decision between using floor loaded […]
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Repeat customers: what they are and why they matter
One of the best ways to increase your eCommerce profit margins is by maximizing the value of existing customers rather than enduring a constant churn of new customer acquisition and loss. Focusing on repeat business can help you increase marketing […]