The spread of the novel coronavirus forced many brick-and-mortar retailers to temporarily close their doors. Even before COVID-19, many brick-and-mortar stores were struggling. However, the pandemic exposed existing weaknesses in the retail business model and exacerbated them. To make up for lost business, many brick-and-mortar shops took their retail stores online. This is a smart … Read more
There are many terms for inventory shrinkage: warehouse shrinkage, product shrinkage, loss of product. They all amount to the same thing — your merchandise is missing from the warehouse shelves. For businesses that sell physical things, some amount of shrinkage is unavoidable. At point of sale, stores can experience retail shrinkage from breakage and shoplifting. … Read more
In an ideal world, your ecommerce would have a return rate of zero. However, returns are unavoidable when you sell online. That’s why you need a robust reverse logistics operation. Return rates for ecommerce shops are more than double the rates for brick-and-mortar stores. How you handle ecommerce returns could make a big difference in … Read more
You might not have heard of cross docking, but it just may be the solution to your ecommerce fulfillment problems. This is a time when many online retailers are facing difficulty in keeping products in stock. Cross-docking can help your business ship orders faster and more efficiently. This year has brought a steep rise in … Read more
Logistics has become increasingly sophisticated. The current worldwide crisis has put supply chains in the news. However, the role of outsourced logistics in the supply chain hasn’t been fully explained. Most people may have heard of 3PL, 4PL, 5PL, and beyond. Still, you might be unclear on what each level of logistics services entails, and … Read more
The Net Promoter Score is a proven method to determine customer loyalty and satisfaction. According to CustomerGauge, the average NPS for logistics companies is +38. Transportation and logistics companies benchmarked on Customer Guru showed an NPS range from +8 to +11. Red Stag Fulfillment first did a Net Promoter Score survey in December of 2017. … Read more
Short Answer: You are very unlikely to get coronavirus from a box or package you order online. COVID-19 has spread across the globe with alarming speed. In this rapidly-evolving situation, it can be hard to know how to keep your family and your community safe. The coronavirus pandemic has put a strain on supply chains, … Read more
Your customers have two basic questions about your eCommerce shipping: When will my order arrive and how much do I have to pay for shipping? You need to provide answers that will generate orders and repeat customers. To do that, you have to understand an array of shipping choices. Same-day shipping, two-day delivery, and overnight … Read more
Flat rate services can simplify your eCommerce shipping. If flat rate works for your business, it could be a good choice for sending your orders. Here’s everything you need to know to understand whether flat rate shipping is right for your eCommerce business. What is Flat Rate Shipping? Flat rate shipping is a type of … Read more
A wholesale business is a great way to jump-start or expand your existing Shopify store. Perhaps you’ve been approached by businesses that want to buy your products wholesale. Or maybe you want to expand your markets. A Shopify wholesale store is a good place to start. If you’re a Shopify Plus seller, there’s a channel … Read more
Knoxville, TN, October 17th, 2019: Red Stag Fulfillment, a Knoxville-based third-party ecommerce order fulfillment company, along with its parent firm, Mollenhour Gross, LLC, intends to invest approximately $16 million in the project to expand total warehouse capacity and fulfillment service offerings. The new East Knoxville warehouse will add 313,000 square feet to Red Stag Fulfillment’s … Read more
Ecommerce sales represent almost half of all retail sales growth. In 2023, global ecommerce sales reached $6.5 trillion. Despite this success, the average eCommerce site has a conversion rate below 5%. The bar for entry into the eCommerce marketplace is low. Therefore, the proliferation of online retail has outpaced growth in consumer spending online. Now … Read more
