Order Fulfillment Guarantees
Exacting processes, exceptional people, and impeccable performance. Those are some reasons that we think you should choose Red Stag Fulfillment as your fulfillment partner. But don’t take our word for it. Take a look at what we have to offer and see for yourself if it’s what your business needs.
As far as we can tell, in order to sell products, you need to have them physically available to sell (sorry for the sarcasm). In order to have them available to sell, you need to have them received into the system quickly and accurately when they arrive at the facility. Some fulfillment companies have a “we’ll receive it when we get to it” mentality when it comes to your products. Not us.
Red Stag Fulfillment stands alone in the industry when we say: When your shipment is unloaded in our facility, we’ll receive it accurately within 48 hours or we’ll pay you $50 for the inconvenience.
A key component in making sure your customers get what they want, when they want it, is to make sure the product is ready to pick when it’s ordered. Unfortunately, the industry average for inventory accuracy is only 98%. Said another way, if you have $1 million worth of inventory, the average fulfillment company will lose $20,000 worth of your product? You shouldn’t have to lose money because of their mistakes.
Red Stag Fulfillment stands alone in the industry when we say: If any of your inventory is damaged or missing after we receive it into our facility, we will pay you the wholesale cost of that item.
The marketplace is getting more competitive by the day. As competition grows, so do your customers’ expectations. You can’t afford to have a certain percentage of your orders not ship on time. You and your customers expect more.
Red Stag Fulfillment stands alone in the industry when we say: 100% of your orders will be shipped according to your chosen service level (Next Business Day, 3pm cut-off, or 5 pm cut-off), or else you don’t pay for that shipment AND we’ll pay you $50 for the inconvenience.
It should go without saying that you and your customers expect to receive what they ordered. Unfortunately, the average fulfillment company can have an order mis-pick rate of 4%, where one out of every 25 orders is wrong. Red Stag Fulfillment, on the other hand, has an error rate of less than 0.02%, or just 1 out of more than 5,000 orders. Even with that performance level, we take it one step further.
Red Stag Fulfillment stands alone in the industry when we say: If an order is shipped with the wrong item or wrong number of items, not only will we fix the mistake, but you don’t pay for that shipment AND we’ll pay you $50 for the inconvenience.
Your future business partners
Red Stag Fulfillment was the creation of two entrepreneurs who were successfully running several e-retail businesses, but they couldn't find a fulfillment company that provided the service level and quality they expected and demanded. As their businesses grew from shipping a couple orders a week out of their own garage to shipping thousands of orders a day through a third party fulfillment provider, their promise to their customers didn’t change. Unfortunately, the service level they were receiving from their providers couldn’t keep up. After trying three separate fulfillment providers, and researching dozens of others, they soon realized there wasn’t anyone out there that could provide the level of quality and dependability they wanted. Thus, Red Stag Fulfillment was born.
Exceptional customer service starts with these guys. Red Stag Fulfillment would be nothing but a nice warehouse and fancy technology without The Herd. Red Stag Fulfillment can deliver the quality you demand, and stand by the guarantees we offer, because of the pride and commitment to excellence each and every member of The Herd takes in their job. When you partner with Red Stag Fulfillment and start getting emails praising your fast and accurate on-time delivery and quality packaging, feel free to swing by the warehouse and give The Herd a collective pat on the back.
Fast & Affordable Shipping
Your customers have ordered what they want and we’ve picked it quickly and accurately. Now it’s time to get it to them fast... preferably within just 2-3 days using cost-effective ground shipping. Due to our relationship with the carriers, and our multiple service levels that offer same-day order processing as late as 5 pm EST, that won’t be a problem.
Don't forget, due to our shipping volume and those relationships with the carriers referenced above, we can also save you quite a bit of money on those shipping rates for your orders. Fast and affordable. Who said you can't have the best of both worlds?
Security & Backup
We don’t play around when it comes to maintaining the safety and security of our facility and systems, as well as our products. From a state-of-the-art security system with multiple redundancies to full background checks all of our employees, we’ve got you covered in more ways than one.
But wait, there's more!
Actually there's less... cost that is.
Reliable. Secure. Fast…and we’ll prove it.
At Red Stag Fulfillment, we believe actions speak louder than words. Give us the opportunity to show you what we can do for your growing business and we think you’ll like what you see.
After 30 days of experiencing our processes, people, and service, if you’re not satisfied with what Red Stag Fulfillment did for your company and your customers, we won’t bill you for any fees. Period.