We're a third party fulfillment provider that approaches things a little differently. Our business is being the successful extension of your business.
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Customer service requests over email and phone declined 7 percent between 2016 and 2018. The decline was due, at least partly, to frustration with slow customer service. Business Insider Intelligence reports that 49 percent of customers like getting help through automated channels. […]
Successful eCommerce businesses all have one thing in common: terrific eCommerce fulfillment. You might have the best product in the world. Your website is epic. And your sales funnel slides your customers easily to the checkout. If your eCommerce fulfillment […]
Believe it or not, eCommerce is a young industry and still growing quickly! It’s hard to remember that just 20 years ago, Amazon was a small online book seller. ECommerce predictions may be overtaken by new developments before the year […]
Returned holiday gifts are a fact of life. Not every gift is going to be a winner. Even the most thoughtful family members and friends can end up gifting something that will be returned. Most retailers are aware that returns […]
According to data compiled by the US Department of Commerce, eCommerce sales in the third quarter of 2018 accounted for almost 10 percent of overall sales. This continued a steady, 10-year growth trend. Shopify reported that global eCommerce sales are expected to […]
The choice of whether to use Amazon FBA (Fulfillment by Amazon) for your eCommerce store is not an easy one. The comprehensive fulfillment service seems attractive at first look. But there are downsides, some of which aren’t apparent at first. […]
You’ve done everything to differentiate yourself from the competition. You offer superb products, top-notch customer service coupled with exceptional order fulfillment, all adding up to unbeatable value for your customer. But is your policy on e-commerce returns working against you, […]
If you are like half of all US eCommerce retailers, you only sell in the US. You could be missing out on a terrific growth opportunity in international eCommerce. ECommerce is king in South Korea and China. China’s eCommerce market […]
Red Stag is excited to announce that our fulfillment platform now integrates seamlessly with the TradeGecko multichannel selling tool. As eCommerce evolves, Red Stag continues to be on the cutting edge. We constantly update our software to integrate with the apps […]
The Net Promoter Score is a proven method to determine the loyalty and satisfaction of a company’s customers. According to CustomerGauge, the average NPS for logistics companies is +55. Transportation and logistics companies benchmarked on Customer Guru showed an NPS […]
When you hear the phrase “drop shipping” for the first time, you might think this is another word for third-party fulfillment. Drop shipping does allow eCommerce businesses to have a third party ship products to customers, but the services provided […]
On June 21, 2018, the US Supreme Court handed down a decision that will shape the future of internet sales tax. In South Dakota v. Wayfair et al., the court ruled that the state of South Dakota internet sales tax […]
On January 2, 2015, FedEx and UPS changed how they will price shipments. We detail how this could greatly increase shipping costs for e-retailers and other businesses that use companies like FedEx and UPS to ship their products.
In addition, we breakdown why the carriers are making the change and provide examples of how the new calculations work.
Lastly, we provide possible solutions for companies that would like to reduce their shipping costs and help minimize the impact that could come from dimensional pricing.
We've been there before! Red Stag Fulfillment was born out of necessity as the sister company to support a fast growing ECommerce business. You can read more about the story of our development here.
Our business is being the successful extension of your business, and a big part of that is providing tools to help you evaluate us, and other fulfillment companies. That's why we openly share our Fulfillment Provider Questionnaire, as a tool for you to use when selecting your fulfillment partner.
Download a blank questionnaire, or the questionnaire with our answers for your own internal use.
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