Ecommerce

As an eCommerce business, it can be tricky to communicate during peak season. Challenges like shipping delays can make or break the customer’s buying experience. By communicating those challenges beforehand, a business can have the upper hand in controlling the shopping narrative. There are different ways for you to communicate shipping delays with your customers. … Read more

Imagine this – Mary is working late at night when she suddenly remembers that she has not purchased the holiday gifts for her family and friends yet. She hurriedly goes to an online site and adds the gifts to the cart. To her dismay, she finds out that although the gifts are available, they will … Read more

Inventory management holds unique challenges for eCommerce companies. In many cases, your products go straight from factory to eCommerce fulfillment warehouse to the customer. However, with a well-crafted inventory management plan, you can improve your operations and increase your profits. Essential elements of an inventory management plan When you’re ready to create your inventory management … Read more

If it doesn’t feel like you’ve got enough time to run and grow your operations, your business may benefit from third-party eCommerce solutions. These services from outside companies are built to help you focus on developing and growing your business. You prioritize what’s important and where you excel while handing off challenging activities to experts. … Read more

Many U.S. eCommerce retailers only sell to U.S. customers. If you only ship within the U.S., you could be missing out on a terrific growth opportunity in international eCommerce. ECommerce is king in South Korea and China. In fact, China’s eCommerce market, the biggest in the world, is almost double the U.S. And Alibaba’s online … Read more

Savvy online retailers know that a smooth return process is a major factor in customer retention. In fact, consumer-friendly return policies can even increase your sales by reassuring your customers that they can send back items they don’t like. Yet, returns are tricky for online retailers. You want to be fair to your customers and … Read more

The years between 2010 and 2020 were marked by remarkable change, not the least of which was astonishing eCommerce growth. In that span of time, the industry has developed from early stages into an essential part of worldwide retail. ECommerce connects people across borders and opens the world up to sellers. And eCommerce growth isn’t … Read more

In recent years, the explosive growth of eCommerce has led to many new, supporting businesses in the logistics space. One type of operation helps sellers by storing, packing, and shipping sold goods, and such a pack and ship store business plan can quickly turn into a very lucrative affair. At its heart, that’s how every … Read more

When you think about eCommerce fulfillment, you probably consider inventory management, packaging, and delivery times. You might not consider fulfillment as part of your marketing strategy — but you should. Marketing and fulfillment services go together for eCommerce companies. Your marketing strategy should include fulfillment strategies. And your fulfillment should support your marketing plan. What … Read more

Ecommerce return fraud. Unlike so many other things, it’s not something that we can blame on 2020. Return fraud for eCommerce retailers has existed almost since the advent of selling online. That’s not to say that return fraud – like many other types of eCommerce fraud – didn’t get worse over the past year. In … Read more

Customer service adds to the value of your product since 66% of consumers are willing to spend more with companies that offer excellent customer service.  And this is vital because a 5% increase in customer retention can produce 25% more profit. However, most eCommerce companies can’t afford a room full of customer service representatives standing … Read more