If you can ship it, they will order. The logistics version of the famous Field of Dreams line may have legs given the continued rise of global eCommerce sales, but that requires having a worldwide fulfillment partner to ensure delivery for your business. All those new markets are irresistible if you’ve got the time and … Read more
Exceptional warehouse and inventory management are critical elements for a prosperous eCommerce business. Topline metrics like conversions, sales, and revenue aren’t the only measure of online sales success. The movement of products through your warehouse is equally critical to the health and growth of your business. Fortunately, when you use a third-party logistics company for … Read more
Order handling is the heart of eCommerce fulfillment. ECommerce companies need an order handling process that’s efficient, cost-effective, fast, and accurate. To achieve that, you first need to understand the fulfillment process, then pick the right partners and tools. The following guide to order handling includes the elements of the order fulfillment process that you’ll … Read more
The question of how much warehouse storage space an eCommerce company needs is never a simple one to answer. It’s easy to want more space at the first sign of sales spikes or supply chain uncertainty, but savvy business owners know that day-to-day sales fluctuations are normal — and true growth takes planning and patience. … Read more
For many people, home isn’t just a place to enjoy your afternoons. It has evolved to your office, your gym, and even your small business headquarters. With the need to leave your home diminishing, why not create your own post office by shipping your packages from home? To be honest, it’s not as easy as … Read more
You’ve worked hard to differentiate yourself from the competition: You offer superb products and top-notch customer service coupled with exceptional order fulfillment. That all adds up to unbeatable value for your customer. But is your policy on eCommerce returns working against you, rather than for you? One major factor that dictates where online shoppers make … Read more
COVID-19 uprooted supply chain standards and best practices, especially regarding the amounts of safety stock companies hold to protect operations during times of unprecedented demand. Inventory mindsets moved from lean to abundance and then to a new uncertainty about how much capital to invest. The path forward to profitability requires caution, business intelligence, and flexibility. … Read more
Congratulations! You’ve completed the checkout successfully. Every store owner rejoices in the feeling of a successful checkout because it implies a new target achieved. But, what’s next? The online sellers are still unaware of the opportunities they’re missing by not offering post-checkout offers. There are sellers who never even give a thought to chase their … Read more
Returns can be a challenge for any ecommerce business. The return is already a revenue loss, but then reverse logistics add to the challenge, threatening to eat away profit and constrain cash flow. The transportation and labor costs to get the item back, restock, and hopefully resell it can have a domino effect. Poorly managed … Read more
When you finally pull the trigger on your online purchase, you probably monitor your order’s tracking information closely. You wait for those notifications of “shipping label printed” or “leaving UPS facility.” In the excitement of waiting for your new product, it’s easy to forget that each one of those tracking updates has a person behind … Read more
The combination of COVID-19 and supply chain backlogs has been a complicated challenge for many eCommerce companies to overcome. From running out of product to overstocking warehouse shelves, eCommerce entrepreneurs have had to pivot quickly and often over the last two years to keep customers satisfied — which has ultimately resulted in overcorrections as the … Read more
If you’ve lost a package, you’re not alone. In fact, according to research by Rensselaer Polytechnic Institute done in 2020, 1.7 million packages were stolen or lost every day in the U.S. Although it is unavoidable, you can take action to minimize the risk of delays and lost packages. Even after it happens, it’s possible … Read more
